Ordering and Shipping Information
Thank you for visiting Underground Roots!
Please feel free to email us at firstname.lastname@example.org or use the contact us link at the bottom of the page.
Mail checks, money orders and returns to:
PO BOX 965
La Conner, WA 98257
All funds must be in USD. We will notify customers as soon as possible when their payment has been received. For added security, consider sending payments with tracking or delivery confirmation.
Shipping is via USPS 2-3 day Priority mail with tracking. Live plants are shipped on Mondays or Tuesdays only for the shortest possible delivery time. Please allow up to 2 weeks for shipping from when your order is placed. All plants are shipped in 3.5" pots unless otherwise described. If temperatures in your area are extreme, we can request that the post office hold your shipment for pick-up. If you have any questions, please feel free to ask.
We are no longer shipping outside of the United States because of the complexity of legal requirements and expense. For Canadian customers, a ship-to-the-border service is recommended so that you can accompany your "houseplants for personal use" into Canada at the time of importation, avoiding the need for certification and shipping delays.
Orders that are cancelled and refunded before they are shipped may be subject to a charge of up to $5.00 to recover payment processing fees.